Return Policy
We offer a 30-day return policy on all unworn, unaltered items in their original packaging. Returns must be initiated within 30 days of the delivery date.
How to Return
- Email us at support@aurehk.com with your order number and reason for return.
- We will send you a return authorisation and instructions within 1–2 business days.
- Pack your item securely in the original Aure packaging.
- Ship the item to the address provided. We recommend using a tracked service.
- Once received and inspected, we will process your refund within 5–7 business days.
Exchanges
We are happy to exchange items for a different size or style within 30 days of delivery, subject to availability. To initiate an exchange, please contact us at support@aurehk.com.
Refunds
Once we receive and inspect your return, we will notify you by email. Approved refunds are processed within 5–7 business days to your original payment method.
Please note that return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.
Exceptions
The following items are non-returnable:
- Engraved or customised pieces
- Items showing signs of wear or damage
- Items not in their original packaging
- Gift cards
Returns & Exchanges
We make returns simple and stress‑free for our customers in Hong Kong and Macao — they’re completely free with our pre‑paid label. At this time, we’re unable to provide return services for other regions.
To initiate a return, please click here.
If you’re not completely satisfied, you may return eligible items within 30 days of receiving your order. Returned products must be unused, in their original condition, and include all original packaging.
Shipping fees are non-refundable. Returning orders subject to a return fee will be deducted from the amount being refunded to you.
Please note:
- Customized items and products labelled “Final Sale” on their product page cannot be returned.
- All returns must comply with our policy; otherwise, the items will be sent back at your expense.
We will process your return within 10 business days of receiving it at our warehouse. Once your return is processed, we will email you a confirmation. For full details, see our Payments & Taxes FAQs.
We do not offer a formal exchange program. If you wish to swap an item for a different colour or size, please return the original item under our standard return process and place a new order on for the replacement.
