Frequently Asked Questions
Our Online Store generally reflects items that are available, but please note that stock is not reserved until your order is completed. This means another customer may purchase an item in your shopping bag before checkout is finalized.
If your preferred size or colour is out of stock, we invite you to contact our Customer Service team. Let us know what you’re looking for, and we’ll provide more details and notify you as soon as the product becomes available again.
Each product on our website has its own dedicated page, featuring multiple images and, in some cases, video. You’ll also find detailed information about available colors, sizes, and materials.
There are two easy ways to locate a product page:
(a) Search – Enter the product name or number in the search bar to see all related results.
(b) Browse – Explore the product categories in our Online Store to discover pages for every item we offer.
Aure’s jewellery sizing chart is available on every product page, with clear international conversions to help you find your perfect fit.
Our prices may occasionally be affected by factors such as global supply chain challenges, inflation, and fluctuations in raw material costs. We closely monitor these conditions to ensure we continue
delivering high‑quality products at fair, accessible prices.
Custom Design
At this time, we’re unable to accommodate custom design requests. However, we invite you to subscribe to our newsletter — new products are launched regularly, and we’re confident you’ll find something you love.
Custom Sizing
The sizes listed on each product page are the only options currently available.
Custom Engraving
For engravable items, we offer only the font styles displayed on the individual product pages. Details regarding the maximum number of characters and permitted character types can be found under Description and Details. Please note that we cannot provide engraving services once a piece has been shipped. Additionally, any engraving requests containing profanity or derogatory language may result in order cancellation.
Our prices do not include taxes or duties for international shipments. Any applicable charges will be calculated and displayed at checkout, so you can review the full cost before completing your order.
Please be aware that taxes and duties (if applicable) will be merged with the shipping cost at the checkout page for a single, transparent total.
You will never receive a separate duties bill for international shipments — everything is handled upfront for clarity and peace of mind.
1. Credit & Debit Cards
We accept Visa, Mastercard, and American Express.
If you have an Aure account, your default billing information will appear automatically at checkout. Otherwise, you can enter your payment details manually.
Depending on your card’s restrictions, transactions may be declined by your bank. Aure reserves right to verify card validity and may decline transactions based on the results of these checks.
2. PayPal
Select PayPal at checkout and log into your account to complete payment.
Once your order is confirmed, you will be redirected back to the Aure site.
3. Store Credit
Sign in with your Aure profile before placing your order to apply store credit automatically.
Store credit never expires and can be used at any time.
If you hold credits in multiple currencies, separate orders must be placed in each corresponding currency. Credits are issued in the same currency as the original purchase and cannot be combined across currencies.
1. Credit & Debit Cards
From the day the return is processed, refunds typically reappear within 5–10 business days, depending on your bank. If your card has been cancelled or replaced, the bank will transfer the amount accordingly.
2. PayPal
Once the refund has been issued to your PayPal account, you will receive a notification from PayPal. It may take around 5–10 business days for the funds to appear in your linked bank account.
3. Store Credit
Refunds for purchases made with store credit will be reissued as store credit in the same currency. Store credit never expires and can be used at any time. If you do not yet have an Aure account, you can create one by clicking SIGN IN. Please note that store credit cannot be issued in a currency different from the original purchase.
Choose the perfect gift and leave the rest to us. Every Aure order arrives beautifully packaged in a pouch and box, ready to present — no extra wrapping needed.
At checkout, simply go to Other Details and select Add a gift message to make your order extra special. Your message will be carefully handwritten and included with your gift.
